How can we help?

1.Contact us

The fastest way is WhatsApp at +964 786 096 1914. Send your store name, your registered phone number and a short description of the problem (with a screenshot if you can). We usually reply within one business day.

2.Connect ChatGPT or Claude to your store (MCP)

• In the dashboard, open Settings → AI Assistant (MCP) and copy the server URL.
• In ChatGPT: Settings → Apps & Connectors → add a new connector and paste the URL. In Claude: Settings → Connectors → Add custom connector.
• The assistant opens Enab's sign-in page: sign in, choose the store and the permissions you allow, then approve.
• Try a simple request such as “Show my last 5 orders” or “Which products are running low on stock?”

3.Pause or revoke a connection

Under Settings → AI Assistant (MCP) you can pause any connection or revoke it permanently. Revoking deletes its tokens immediately, so the assistant can no longer reach your store. A store manager can revoke any connection a staff member created. You can also disconnect the app from inside ChatGPT or Claude.

4.Privacy requests and data deletion

To request a copy of your data, have MCP logs deleted before the 90-day period ends, or delete your account and all store data, message us on WhatsApp from the phone number registered on the account. We verify your identity and complete the request within 30 days.

5.Account and subscription

• Signing in: enter your phone number in the dashboard and you'll get a verification code on WhatsApp.
• Renewing or changing plan: from the dashboard, or message us and we'll help.
• If a product was rejected or your store was suspended, check the selling rules, then contact us.