Enab Terms of Service

1.Accepting these terms

These terms apply to everyone who uses Enab's services: the enab.app website, the dashboards (dashboard.enab.app and dashboard.enab.store), storefronts on enab.app and enab.store subdomains, the mobile apps, the APIs, and the MCP server that connects your store to AI assistants.

By creating an account or using any of these services you agree to these terms, the Privacy Policy and the selling rules. If you use Enab on behalf of a business, you confirm you're authorized to bind it to them.

2.What Enab provides

Enab is a software platform that lets restaurants, cafés and shops create a digital menu and an online store, receive orders, manage products, stock, offers, customers and staff, and connect payment, delivery and AI tools.

Enab is not the seller. The store sells to its customers, sets its prices, fulfils its orders and is responsible for them to the customer.

3.Your account and staff

• You sign in with your phone number and a verification code sent over WhatsApp. Keep your phone and codes to yourself.
• The information you give us about yourself and your business must be accurate and up to date, and you must be an adult with legal capacity to contract.
• You can add staff and grant them permissions. You're responsible for everything done through your account and your staff's accounts, and for removing access when someone leaves your team.
• Tell us right away if you suspect someone has accessed your account without permission.

4.Plans, subscriptions and payment

• Plans, prices and features are published on the pricing page; the features available to you depend on your plan.
• Subscriptions are paid upfront for their term through the online payment gateways we support. If a term ends without renewal, some features may stop or the store may stop accepting orders until you renew.
• Amounts paid for a term that has started are non-refundable, unless your plan says otherwise or the law requires a refund.
• We may change prices or plans in the future; a change never applies to a term you've already paid for.

5.Store responsibilities

• You're responsible for your products, prices, descriptions and photos; for their availability, delivery and quality; and for customer service, returns, taxes and any licences your business needs.
• You must follow Enab's selling rules and applicable law. Products or activities on the prohibited products page can't be sold.
• When your store collects customer data (name, phone, address), you're responsible for using it lawfully and only for the order. You can publish your store's own policies (privacy, returns, shipping) from the dashboard.

6.Customer payments

Online payments in your store are processed by licensed third-party payment gateways under their own terms. Enab is not a bank and does not store full card numbers.

A payment may be held or reversed if the payment gateway or a regulator requires it, or in case of a dispute, suspected fraud or a breach of the selling rules.

7.Third-party services

Some features rely on outside partners: payment gateways, delivery companies, WhatsApp, notification and email services, AI model providers, and assistants you connect to your store over MCP such as ChatGPT and Claude. When you turn on such a feature, that partner's terms apply to you too.

We don't control these partners' services and aren't responsible for their outages or decisions.

8.AI features and assistant connections (MCP)

• Enab's AI tools (for example writing descriptions or translating) can make mistakes. Review everything they generate before publishing — content published in your store is your responsibility.
• When you connect an outside assistant to your store over MCP, it acts as the staff member who approved the connection, only within their permissions and the scopes you chose, and everything it does (adding a product, changing a price, updating an order) counts as done by you.
• Double-check what you ask the assistant to do, especially bulk edits and deletions. You can pause or revoke any connection at any time from the dashboard.
• AI usage is limited by plan, and we may suspend it in case of abuse.

9.Your content

Your store content (products, photos, logo, descriptions) stays yours. You grant Enab a non-exclusive licence to host, display, copy and process it as needed to run the service and promote your store within the platform.

You confirm you have the rights to everything you upload and that it doesn't infringe anyone else's rights.

10.Acceptable use

You may not:

• Use Enab for any illegal, fraudulent or misleading activity.
• Send spam or unwanted messages to customers through the messaging tools.
• Try to access other stores' data, or test for security vulnerabilities without our written permission.
• Overload the platform, scrape it, or circumvent plan limits.
• Copy or reverse-engineer the software, or resell the service without an agreement with us.

11.Availability and changes

We work to keep Enab available at all times, but the service may occasionally be interrupted for maintenance or for reasons beyond our control. We develop the platform continuously, so we may add, change or retire features.

12.Suspension and termination

• You can stop using Enab at any time, and you can ask support to delete your account and its data.
• We may suspend or close a store or account that breaks these terms, the selling rules or the law, or when a competent authority or the payment gateway requires it.
• After an account is closed we delete or anonymize its data as described in the Privacy Policy, except what the law requires us to keep.

13.Intellectual property

Enab's software, design, name and logo belong to Enab. These terms don't give you any right to them other than using the service as described here.

14.Disclaimers and limitation of liability

The service is provided “as is” and “as available”. To the extent the law allows, Enab is not liable for indirect damages, lost profits or data loss arising from using or being unable to use the service.

In any case, Enab's total liability to you is limited to the amounts you paid us in the three months before the incident.

You're responsible for any claim by your customers or third parties arising from your products, your content or your breach of these terms.

15.Governing law

These terms are governed by the laws of the Republic of Iraq. We'll try to resolve any dispute amicably first; failing that, the competent Iraqi courts have jurisdiction.

16.Changes to these terms

We may update these terms from time to time and change the “Last updated” date at the top. For material changes we'll notify you through the dashboard or WhatsApp. Continuing to use Enab after an update means you accept it.